Welcome to our Shipping and Payment Information page.
This page explains how you can pay for your order and how we deliver your products. Please read the information carefully to avoid any confusion.
Security Notice
For security reasons, only payment method names are displayed at checkout. Payment instructions and details will be shared with you via email after you place your order.
After placing your order, our team will contact you directly to provide the necessary payment details.
Accepted Payment Methods
We offer the following payment options:
- Cash App: Make payments using Cash App.
- Zelle: Send payments directly from your bank using Zelle.
- Venmo: Make fast and convenient payments through Venmo.
- Bank Transfer: Pay directly to our bank account using the details provided by our team.
- Cryptocurrency: We accept cryptocurrency payments.
Note: Payment instructions for Cash App, Zelle, Venmo, Bank Transfer, and Cryptocurrency will be sent to your email within 12 hours after placing your order.
Important: Peer-to-peer (P2P) payment methods, such as Venmo, Cash App, and Zelle, should be treated like cash. Payments sent to an incorrect account may not be refundable. Always verify the payment details before sending money.
How to Make a Payment
- Select your preferred payment option at checkout.
- Our team will email you the relevant payment instructions within 12 hours of receiving your order.
- Follow the instructions provided in the email to complete your payment.
- Carefully verify all payment details before making the payment.
- Once your payment is received and confirmed, we will begin processing your order for shipment.
- You will receive order updates via email or SMS, where applicable.
Please note: Orders are processed for shipment only after payment has been received and confirmed.
Security and Safety
We take reasonable measures to protect your personal information and payment-related data. We handle your information in accordance with our Privacy Policy and applicable data protection requirements.
Please verify all payment details before completing a transaction.
Shipping Information
- Domestic Orders: Delivery times depend on the destination, product availability, and shipping carrier.
- International Orders: Delivery typically takes around 12–15 business days, depending on the destination, shipping method, and customs clearance.
- Items in our USA stock: Can arrive in around 4–5 business days with USA Express Shipping ($21). See our Shipping & Dispatch Policy for full delivery times.
Delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier operations, or other unforeseen circumstances.
Once an order has been shipped, delivery may be affected by circumstances beyond our control, including customs delays or packages held by customs authorities.
Important Shipping Notes
- Please ensure your shipping address is accurate and complete. Incorrect or incomplete addresses may cause delays or non-delivery.
- Standard shipping is a flat $9 for USA addresses and $12 for all other countries, and it is free on orders of $149 or more. USA Express Shipping ($21) is available for all USA addresses.
- Please review your order details carefully before completing checkout.
- Tracking information will be shared when available.
Refund Policy
- Shipped Orders: Orders that have already been shipped are generally not eligible for refunds due to shipping delays, customs clearance issues, or packages being held by customs.
- Customs Delays: If a shipment is delayed or held by customs, a refund will not be issued solely because of the delay or customs hold.
- Expired Products: Refunds are available only for products received in an expired condition, subject to verification and our applicable refund procedures.
- Refund Processing: If a refund is approved, it will be processed according to our applicable refund procedures, and the time required for the funds to appear in your account may vary depending on your payment provider.
Your order is our priority. We check product expiry dates before dispatch and work to ensure that you receive products in valid condition. Please contact our support team if you receive an expired product or need assistance with your order.
Frequently Asked Questions
Why can’t I see payment details at checkout?
For security reasons, only payment method names are shown at checkout. After you place your order, our team emails you the payment instructions and details for the method you selected.
How soon will I receive the payment instructions?
Payment instructions are sent to your email within 12 hours of placing your order. If you cannot find them, please check your spam or junk folder, or contact our support team.
Can I pay by bank transfer?
Yes. Choose Direct Bank Transfer at checkout, and our team will email you our bank account details so you can pay directly to our account.
What if I send a payment to the wrong account?
P2P payments such as Venmo, Cash App, and Zelle work like cash, so a payment sent to an incorrect account may not be refundable. Always double-check the details in our email before sending money.
When will my order be shipped?
We begin processing your order for shipment only after your payment has been received and confirmed. You will receive order updates via email or SMS, where applicable.
How long does international delivery take?
International orders typically arrive in around 12–15 business days, depending on the destination, shipping method, and customs clearance. Items in our USA stock can arrive in around 4–5 business days with USA Express Shipping. Delivery times are estimates and are not guaranteed. See our Shipping & Dispatch Policy for full details.
Can I get a refund if my package is delayed or held by customs?
No. Orders that have already been shipped are generally not eligible for a refund, and a refund will not be issued solely because a shipment is delayed or held by customs.
What should I do if I receive an expired product?
Please contact our support team as soon as possible. Refunds are available for products received in an expired condition, subject to verification and our applicable refund procedures.