🚚 Reliable · Secure · Discreet
At PMC Herbals, we are committed to providing reliable, secure, and discreet shipping for every order. We carefully process and package orders to help ensure a smooth delivery experience.
- 🧾 Invoice within 12 hrs
- 🚚 Dispatch within 48 hrs
- 📧 Tracking by email
- 🔒 Discreet packaging
- 🎁 Free shipping on $149+
Jump to: Delivery times Dispatch Tracking Customs Packaging FAQs Get help
1Shipping Charges
We charge one flat shipping rate per order, based on where your order is going:
📍
$9
Standard shipping
USA addresses
🌍
$12
Standard shipping
All other countries
⚡
$21
Express · approx. 5 days
USA Express Shipping
USA only
🎁
FREE
Standard shipping
Orders of $149 or more, all countries
⚡ How USA Express Shipping works
- Express costs $12 more than standard USA shipping: $9 + $12 = $21 in total, with delivery in approx. 5 business days.
- It is available for all USA addresses. Choose it at checkout after you enter a USA delivery address.
- Free shipping on orders of $149 or more covers standard shipping. You can still choose Express for $21.
✅ The exact shipping charge is shown at checkout before you pay.
2Estimated Delivery Times
Delivery times may vary depending on product availability, stock location, and shipping method. Our estimated delivery timeframes are:
🚚
4–5
approx. business days
USA-stock items with USA Express Shipping
Express
✈️
8–12
approx. business days
Products not currently in our USA stock
📮
12–15
approx. business days
Orders shipped via India Post
These are estimated delivery timeframes and are not guaranteed. Delivery may take longer due to circumstances beyond our control, including:
- Customs processing and inspections
- Local postal or courier handling
- Carrier delays or service interruptions
- Public holidays
- Severe weather or natural events
- Other unforeseen circumstances
We will always aim to dispatch your order as quickly as possible and provide tracking information once your shipment has been dispatched.
3Order Processing & Dispatch
All orders are processed after successful payment and verification of the required customer and order details. Here is what happens next:
Payment & verification
We confirm your payment and check your customer and order details.
Invoice issued within 12 hrs
Once your order has been verified, your invoice will normally be issued within 12 hours of payment.
Packed & dispatched within 48 hrs
Your order will be carefully packaged and is generally dispatched within 48 hours of invoice generation.
Tracking number emailed 2–3 days after dispatch
Your tracking number will be sent to your registered email address within 2 to 3 days of dispatch.
Tracking goes live up to 24 hrs
After you receive your tracking number, please allow up to 24 hours for the tracking details to start updating on the carrier’s website.
📧 Please ensure that your email address and delivery details are accurate when placing your order.
4Shipment Tracking
Once your order has been dispatched, you can track your shipment using the tracking number we send you by email within 2 to 3 days of dispatch. After you receive it, please allow up to 24 hours for the tracking details to start updating on the carrier’s website.
🔍 No tracking number yet, or the status is unclear?
If you have not received your tracking number within this time, or the tracking status is unclear, please contact our support team by email at sales@pmcherbals.com or on WhatsApp at +91 83294 74924. We will be happy to assist you with your shipment.
5Customs, Duties & Import Regulations
International shipments may be subject to customs inspection, import restrictions, duties, taxes, or other charges imposed by the destination country.
Customers are responsible for understanding and complying with their local import regulations before placing an order.
⚠️ PMC Herbals cannot guarantee customs clearance and is not responsible for:
- Customs delays or inspections
- Import restrictions or seizures
- Refusal of entry by local authorities
- Customs duties, taxes, or other local charges
- Delays caused by local customs authorities
Where a shipment is refused, confiscated, or otherwise affected by destination-country import restrictions, reshipment or refunds may not be available.
6Lost, Damaged or Incomplete Shipments
If your package arrives damaged, appears incomplete, or is considered lost in transit, please contact our support team as soon as possible.
💬
1. Contact us quickly
Email or WhatsApp our team as soon as possible with your order number.
🔍
2. We investigate
We review the shipment details and work with the relevant carrier where applicable.
📦
3. Keep the packaging
Please retain the original packaging and any relevant shipping documentation until the issue has been resolved.
Depending on the circumstances and the outcome of our investigation, we may provide an appropriate resolution, which can include reshipment where possible.
7Discreet & Secure Packaging
🔒 Your privacy is important to us.
All orders are packed using discreet packaging designed to protect your privacy during transit. External packaging does not unnecessarily disclose the nature of the products inside.
We take reasonable care to ensure that your order is securely packaged and handled throughout the dispatch process.
8Important Notice & Shipping Delays
If there is any unexpected delay with a product or shipment, there will generally be a specific reason, such as stock availability, processing requirements, carrier delays, customs procedures, or other unforeseen circumstances. If your order is taking longer than the estimated timeframe in Section 2, please contact us for an update and our team will check the latest status for you.
By placing an order with PMC Herbals, you acknowledge that you are responsible for ensuring that the products you order can legally be imported into your destination country.
?Shipping FAQs
How long will my order take to arrive?
It depends on where your item ships from. Orders where every item is in our USA stock usually arrive in about 4–5 business days with USA Express Shipping, products not currently in our USA stock in about 8–12 business days, and orders sent via India Post in about 12–15 business days. These are estimates, not guarantees.
When will my order be dispatched?
Once your payment and order details are verified, your invoice is normally issued within 12 hours, and your order is generally packed and dispatched within 48 hours of the invoice.
When will I get my tracking number?
We email your tracking number to your registered email address within 2 to 3 days of dispatch. Please allow up to 24 hours after that for the tracking to start updating on the carrier’s website.
How much does shipping cost?
Standard shipping is a flat $9 for USA addresses and $12 for all other countries. USA Express Shipping costs $21 ($9 + $12) and is available for all USA addresses. Standard shipping is free on orders of $149 or more in every country. The exact charge is shown at checkout before you pay.
Why can’t I see Express Shipping at checkout?
Express Shipping shows only for USA delivery addresses. If your delivery address is outside the USA, only standard shipping is shown. Please check that the shipping country at checkout is set to United States.
Is the packaging discreet?
Yes. Every order is sent in discreet packaging, and the outside of the parcel does not unnecessarily reveal what is inside.
Will I have to pay customs duties or taxes?
Your country may charge customs duties, import taxes or other local fees. These are set by your local authorities and are the customer’s responsibility, so please check your local import rules before ordering.
What happens if customs holds or refuses my parcel?
PMC Herbals cannot guarantee customs clearance. If a shipment is refused, confiscated or otherwise affected by your country’s import restrictions, reshipment or refunds may not be available. Contact us with your order number and we will check the details for you.
My parcel is late, damaged or missing. What should I do?
Email sales@pmcherbals.com or message us on WhatsApp with your order number as soon as possible. Keep the original packaging and shipping documents, and we will review the shipment with the carrier where applicable.
Need help with your order or shipment?
Our team is happy to help. Please include your order number so we can check your shipment quickly.
PMC Herbals — Reliable, Secure & Discreet Worldwide Shipping