Shipping & Dispatch Policy
At PMC Herbals, we are committed to providing reliable, secure, and discreet shipping for every order. We carefully process and package orders to help ensure a smooth delivery experience.
Before placing an order, customers are responsible for checking their country’s local laws and regulations regarding the import and receipt of medicines and health products from international pharmacies.
1. Shipping Charges
Shipping charges are calculated based on several factors, including:
Delivery destination
Product type
Order quantity
Package weight
Shipping method and carrier availability
Applicable shipping charges will be displayed or communicated before your order is finalized.
2. Estimated Delivery Times
Delivery times may vary depending on product availability, stock location, and shipping method.
Our estimated delivery timeframes are:
Products in stock in the USA: Approximately 4–5 business days
Products not currently in our USA stock: Approximately 8–12 business days
Orders shipped via India Post: Approximately 12–15 business days
These are estimated delivery timeframes and are not guaranteed. Delivery may take longer due to circumstances beyond our control, including:
Customs processing and inspections
Local postal or courier handling
Carrier delays or service interruptions
Public holidays
Severe weather or natural events
Other unforeseen circumstances
We will always aim to dispatch your order as quickly as possible and provide tracking information once your shipment has been dispatched.
3. Order Processing & Dispatch
All orders are processed after successful payment and verification of the required customer and order details.
Once your order has been verified:
Your order will be carefully packaged and prepared for dispatch.
Orders are generally dispatched within 48 hours of invoice generation.
Your invoice will normally be issued within 12 hours of payment.
Your tracking information will be sent to your registered email address within 2 to 3 days of dispatch.
Please ensure that your email address and delivery details are accurate when placing your order.
4. Shipment Tracking
Once your order has been dispatched, you can track your shipment using the tracking number provided by email.
Please allow up to 24 hours for tracking information to become active after dispatch.
If you have not received your tracking information or the tracking status is unclear, please contact our support team:
Email: sales@pmcherbals.com
We will be happy to assist you with your shipment.
5. Customs, Duties & Import Regulations
International shipments may be subject to customs inspection, import restrictions, duties, taxes, or other charges imposed by the destination country.
Customers are responsible for understanding and complying with their local import regulations before placing an order.
PMC Herbals cannot guarantee customs clearance and is not responsible for:
Customs delays or inspections
Import restrictions or seizures
Refusal of entry by local authorities
Customs duties, taxes, or other local charges
Delays caused by local customs authorities
Where a shipment is refused, confiscated, or otherwise affected by destination-country import restrictions, reshipment or refunds may not be available.
6. Lost, Damaged or Incomplete Shipments
If your package arrives damaged, appears incomplete, or is considered lost in transit, please contact our support team as soon as possible.
We will review the shipment details and work with the relevant carrier where applicable. Depending on the circumstances and the outcome of our investigation, we may provide an appropriate resolution, which can include reshipment where possible.
Please retain the original packaging and any relevant shipping documentation until the issue has been resolved.
7. Discreet & Secure Packaging
Your privacy is important to us.
All orders are packed using discreet packaging designed to protect your privacy during transit. External packaging does not unnecessarily disclose the nature of the products inside.
We take reasonable care to ensure that your order is securely packaged and handled throughout the dispatch process.
8. Important Notice & Shipping Delays
Delivery times are estimates only and may vary depending on product availability, stock location, shipping method, destination, and circumstances affecting international shipping.
If there is any unexpected delay with a product or shipment, there will generally be a specific reason, such as stock availability, processing requirements, carrier delays, customs procedures, or other unforeseen circumstances.
If your order is taking longer than the estimated timeframe, please contact us directly at sales@pmcherbals.com for an update or enquiry regarding your order. Our team will be happy to check the latest status and assist you.
By placing an order with PMC Herbals, you acknowledge that you are responsible for ensuring that the products you order can legally be imported into your destination country.
For any questions regarding shipping or your order, please contact us at:
PMC Herbals — Reliable, Secure & Discreet Worldwide Shipping